FAQS

CAREBRICK® system – frequently asked questions

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Our property is not lived-in during the winter months, should we take any precautions?
For the system to work at its maximum potential, the inside air temperature must be higher than the outside temperature.
How long will it take for the walls to dry out?
The moment that CAREBRICK® is installed, it starts to work. In some cases, the walls will have been absorbing water for many years (tens or even hundreds!) so the first task is to reverse this process and start removing the moisture. Some properties might need repairing before or just as the system is installed. The effectiveness of Carebrick® will be hindered in cases where water is penetrating the property due to external defects such as a broken gutter or missing roof tiles. The structure of the walls (brick, stone, solid or cavity construction) also affect how quickly the system works. In general, the first results will be achieved after a year, but two to three years is no unusual in the case of solid walls constructed from natural stone.
Wouldn’t it be better to insulate my home?
No, insulation does not solve damp problems. On the contrary, when more moisture is coming in than can be disposed of, the insulation too will eventually get filled with moisture. Too much insulation will also block the breathing effect of a wall and might cause condensation. Initially the wall will be able to retain more heat because of the insulation, but after a while the insulation too will fill with moisture because of condensation. The insulation will not have the intended effect.
How long does it take to have CAREBRICK® installed?
Generally, the installation takes between half a day and two days, depending on the type of building and the materials used.
Can I order CAREBRICK® and install it myself?
No. It is not possible to order individual elements and install it yourself. Every installation is carried out exclusively by our own engineers so we can guarantee the efficacy of the system.
How do I know that CAREBRICK® is the right solution for me?
In principle we can solve all damp problems, excluding leakages. Our expert will visit your property to assess the problems and to give you free, no-obligation advice. When you decide to go ahead with the installation of CAREBRICK®, you will get a lifetime guarantee on the system.
Is it possible to partly install CAREBRICK® (i.e. just in the walls that suffer from damp)?
It is not possible to partly install CAREBRICK®. The system has to be installed in all accessible external walls of the property for the system to work at its maximum potential. If a part-installation is carried out we cannot guarantee the optimum operation of the system.
In what types of natural stone can CAREBRICK® be installed?
The system can be installed in practically all types of natural stone found in Europe. Up to now, we have not yet come across a natural type of stone that we could not install in.
I do not have cavity walls. Can CAREBRICK® be installed?
Yes, CAREBRICK® can be installed in both, solid and cavity walls.
Do I have to be at home when CAREBRICK® is installed?
We ask that someone is at home when our team arrives as they will need to go inside to measure the thickness of the walls and the level of the floor. It is not necessary to be at home for the rest of the installation. However, we need unhindered access to water and electricity for the duration of the installation and access to the property for Health and Safety reasons.
Can I paint the elements to match the colour of the property?
Yes, the elements can be painted any colour you wish.
How do I maintain CAREBRICK®?
We advise to check the elements once a year and if necessary, clear them off cobwebs, leaves or other obstacles, so the airflow through the elements is not restricted.
How much is the initial inspection of my property?
The initial assessment is free of charge for all property owners. If you do not own the property the charge is £60+VAT.
How quickly after the installation can I redecorate my property?
We advise to wait at least 12 months from the completion of installation before carrying out any re-plastering or redecoration works. This allows time for the system to work at its maximum potential. If any of such works are carried out too early, before the walls are dry enough, the new decoration could be affected by damp.
I have got some maintenance issues. Do I need to resolve them or will the system deal with them?
In order to not hinder the efficacy of the system the property has to be kept in a dry and waterproof condition and adequately maintained. The system has not been designed to deal with maintenance problems such as broken tiles, damaged pointing, leaking gutters etc. or to stop ingress of water. Such issues should be rectified to enable the system to work effectively and at its maximum potential.

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